Terms of Service

OVERVIEW

This website, shop.jooancam.com (the “Site”), is operated by HK RUIXUN INTELLIGENT TECH CO., LIMITED under the JOOAN brand.

Throughout the Site, the terms “we,” “us,” and “our” refer to HK RUIXUN INTELLIGENT TECH CO., LIMITED.

We provide this Site, including all information, tools, products, and services available through the Site, subject to your acceptance of these Terms of Service (“Terms”) and any other policies referenced on the Site.

By visiting the Site, making a purchase, or otherwise using our services, you agree to be bound by these Terms.

Please read these Terms carefully before accessing or using the Site. If you do not agree to these Terms, you should not use the Site or purchase products through it.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By using this Site, you confirm that you are at least the age of majority in your place of residence or otherwise have the legal capacity required to enter into a purchase agreement.

You may not use our products, services, or Site for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or other harmful material through the Site.

A violation of these Terms may result in suspension or termination of your access to the Site or our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel orders or services where reasonably necessary, including in cases involving suspected fraud, misuse, unauthorized transactions, pricing errors, inventory issues, or violations of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or Service without our prior written permission, except as permitted by applicable law.

Your use of the Site is also subject to any additional policies published on the Site.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to keep information on the Site accurate and up to date.

However, product descriptions, images, specifications, availability, pricing, and other information may occasionally contain errors or may change over time.

We reserve the right to correct errors, update information, or modify Site content where necessary.

Nothing in this section affects any rights that cannot be excluded under applicable consumer protection laws.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Product prices and availability may change from time to time.

Any applicable price, discount, shipping charge, tax, or other amount will be displayed during the ordering or checkout process as applicable.

We reserve the right to modify or discontinue products or services, subject to applicable law and any existing obligations relating to orders already accepted.

SECTION 5 – PRODUCTS AND SERVICES

Certain products may be available exclusively through the Site and may be available only in limited quantities.

We make reasonable efforts to display product colors, images, specifications, and other details accurately. However, the appearance of products may vary depending on your device or display settings.

We may limit the sale or availability of products where reasonably necessary, including by geographic location, inventory availability, legal restrictions, or other legitimate business reasons.

Returns, exchanges, cancellations, and refunds are governed by our Returns & Exchanges Policy.

Shipping destinations, processing times, delivery estimates, and related matters are governed by our Shipping Policy.

Nothing in these Terms limits any statutory warranty or consumer right that cannot lawfully be excluded.

SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, complete, and current information when placing an order.

This includes your name, billing information, shipping address, email address, telephone number, and any other information reasonably required to process your order.

We reserve the right to reject, limit, or cancel an order where reasonably necessary, including where:

• Payment cannot be authorized;

• Product information or pricing contains an obvious error;

• An item is unavailable;

• We reasonably suspect fraudulent or unauthorized activity;

• Delivery cannot be completed to the address provided; or

• The order violates these Terms or applicable law.

If an accepted payment is refunded following an order cancellation, the refund will generally be returned to the original payment method in accordance with our Returns & Exchanges Policy.

SECTION 7 – PAYMENT SERVICES

Payments made through the Site may be processed by third-party payment service providers and financial institutions.

Your use of a particular payment method may also be subject to the applicable payment provider's terms and conditions.

We do not guarantee the availability of every payment method in every country, region, or transaction.

Payment methods may be added, changed, suspended, or removed from time to time.

SECTION 8 – THIRD-PARTY TOOLS AND SERVICES

We may provide access to tools, applications, platforms, or services operated by third parties.

We do not control these third-party services and are not responsible for their operation, availability, content, or separate terms and privacy practices.

Your use of third-party services may be subject to additional terms imposed by those providers.

SECTION 9 – THIRD-PARTY LINKS

The Site may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily imply endorsement.

We are not responsible for the content, products, services, privacy practices, security, or availability of third-party websites.

You should review the applicable terms and policies before using third-party websites or services.

SECTION 10 – USER COMMENTS, REVIEWS AND SUBMISSIONS

If you voluntarily submit reviews, comments, feedback, suggestions, photos, videos, or other content to us or through the Site, you confirm that you have the right to provide that content.

You must not submit content that:

• Infringes intellectual property or privacy rights;

• Contains unlawful, abusive, defamatory, threatening, or misleading material;

• Contains malicious software or harmful code; or

• Violates applicable law.

Where you submit content for publication on the Site, you grant us a non-exclusive right to use, reproduce, display, and publish that content for purposes related to operating, promoting, or improving our products and services, subject to applicable law.

We may remove content that violates these Terms or applicable law.

SECTION 11 – PERSONAL INFORMATION

Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy.

Please review the Privacy Policy before providing personal information through the Site.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other matters.

We may correct such errors and update information where reasonably necessary.

If an error materially affects an order you have already placed, we will take reasonable steps to contact you and provide an appropriate solution, subject to applicable law.

SECTION 13 – PROHIBITED USES

You may not use the Site or its content:

• For unlawful or fraudulent purposes;

• To violate applicable laws or regulations;

• To infringe intellectual property rights;

• To harass, abuse, threaten, or discriminate against others;

• To provide false or misleading information;

• To upload or transmit viruses or malicious code;

• To interfere with Site security or functionality;

• To collect personal information unlawfully;

• To send spam or unauthorized communications; or

• To attempt unauthorized access to systems, accounts, or data.

We may restrict or terminate access where these restrictions are violated.

SECTION 14 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain the availability, security, and functionality of the Site but cannot guarantee that access will always be uninterrupted or error-free.

To the maximum extent permitted by applicable law, the Site and its online functionality are provided on an “as available” basis.

Nothing in these Terms excludes or limits any statutory consumer rights, warranties, remedies, or liabilities that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, HK RUIXUN INTELLIGENT TECH CO., LIMITED will not be liable for indirect, incidental, special, or consequential losses arising solely from use of or inability to use the Site.

Any limitation of liability in these Terms applies only to the extent permitted by applicable law.

SECTION 15 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the Site, your material breach of these Terms, or your infringement of the rights of another person.

Nothing in this section limits any rights or protections provided to consumers under applicable law.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue to remain in effect.

SECTION 17 – TERMINATION

These Terms remain effective while you use the Site or our services.

You may stop using the Site at any time.

We may suspend or terminate access to the Site where reasonably necessary because of a serious or repeated violation of these Terms, unlawful conduct, fraudulent activity, security concerns, or other legitimate reasons.

Termination does not affect rights or obligations that arose before termination.

SECTION 18 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Returns & Exchanges Policy, Shipping Policy, and other policies published on the Site, constitute the terms governing your use of the Site and purchases made through it.

If any provision of these Terms is not enforced immediately, this does not constitute a waiver of our right to enforce that provision later.

SECTION 19 – APPLICABLE LAW AND CONSUMER RIGHTS

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to limit, waive, or exclude mandatory consumer rights or remedies available to you under the laws applicable to your purchase or place of residence.

Where a provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will apply to the extent of that conflict.

SECTION 20 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

The most current version will be published on this page.

Changes will apply from the date the updated Terms are published or from another effective date stated on the Site.

Your continued use of the Site after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 21 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Website Operator:
HK RUIXUN INTELLIGENT TECH CO., LIMITED

Brand:
JOOAN

Customer Service Email:
support@jooancam.com

Returns & Warranty Email:
cam720-vipservice@qalink.cn

Customer Service Phone:
+1 (202) 945-9595

US Warehouse Phone:
+1 (626) 944-8318

US Warehouse Address:
11137 Rush Street
South El Monte, CA 91733
United States

The address above is our US warehouse address and is not the registered office address of HK RUIXUN INTELLIGENT TECH CO., LIMITED.