Privacy Policy

This Privacy Policy describes how HK RUIXUN INTELLIGENT TECH CO., LIMITED (“JOOAN,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit, use our services, or make a purchase from shop.jooancam.com (the “Site”).

1. Personal Information We Collect

Depending on how you interact with the Site, we may collect the following categories of personal information.

Information You Provide to Us

This may include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order and purchase information

• Information you provide when contacting customer service

Device and Usage Information

When you use the Site, certain information may be collected automatically, including:

• IP address

• Browser and device information

• Time zone

• Pages and products viewed

• Referring pages

• Interactions with the Site

• Cookie and similar technology information

Payment Information

When you make a purchase, payment and transaction information necessary to complete your order may be processed by our payment service providers.

We do not intentionally collect or store complete payment card credentials where those credentials are processed directly by third-party payment service providers.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Process payments and refunds

• Arrange shipping and delivery

• Provide customer service

• Communicate with you about purchases or inquiries

• Maintain and improve the Site and our services

• Detect and prevent fraudulent or unauthorized activity

• Comply with legal, accounting, tax, and regulatory obligations

• Send marketing communications where permitted by applicable law

3. Cookies and Similar Technologies

The Site may use cookies and similar technologies that are necessary for website functionality, security, analytics, preferences, and other permitted purposes.

Where required by applicable law, we will request consent before using non-essential cookies.

Available cookie and privacy controls may vary depending on your location and the services enabled on the Site.

4. How We Disclose Personal Information

We may disclose personal information to service providers where reasonably necessary to operate the Site and provide our services.

These service providers may include:

• Shopify and related e-commerce service providers

• Payment processors and financial institutions

• Shipping, fulfillment, and logistics providers

• Customer service providers

• Website hosting and technical service providers

• Fraud prevention and security providers

• Analytics or marketing providers, where such services are enabled

We may also disclose information where required by applicable law, regulation, legal process, or government request, or where reasonably necessary to protect our legal rights.

5. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing, we may process personal information on the basis of:

• Your consent

• Performance of a contract with you

• Compliance with legal obligations

• Our legitimate interests, where those interests are not overridden by your applicable rights

• Other grounds permitted by applicable law

Where processing is based on consent, you may withdraw that consent subject to applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining transaction records, complying with legal obligations, resolving disputes, and preventing fraud.

The specific retention period may vary depending on the type of information and applicable legal requirements.

7. International Processing

Because we operate an online store and use service providers that may operate in different countries or regions, personal information may be processed outside the country or region where you live.

Where required by applicable law, appropriate measures will be used in connection with international transfers of personal information.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request data portability where applicable

• Opt out of certain marketing communications

• Submit a complaint to an applicable data protection authority

These rights may be subject to conditions, exceptions, or limitations under applicable law.

To submit a privacy request, please contact us at:

cam720-vipservice@qalink.cn

We may need to verify your identity before responding to certain requests.

10. Third-Party Websites and Services

The Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites or services, and we recommend reviewing their privacy policies separately.

11. Children's Privacy

Our Site and services are intended for general consumers and are not directed specifically to children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe personal information relating to a child has been provided to us improperly, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or legal requirements.

The latest version will be posted on this page.

13. Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

HK RUIXUN INTELLIGENT TECH CO., LIMITED

Email: cam720-vipservice@qalink.cn

If applicable under the laws of your jurisdiction, you may also have the right to contact or submit a complaint to the relevant data protection authority.