Shipping Policy

We ship orders from our California warehouse and currently offer delivery within the contiguous United States.

Shipping Information

Country/Region	Shipping Carrier	Shipping Cost	Estimated Shipping Time
United States	USPS / UPS / FedEx	Free Shipping	3–7 Business Days

Please note that shipping availability may be limited for Alaska, Hawaii, U.S. territories, islands, and other non-contiguous locations.

Shipping Carriers

Orders may be shipped through USPS, UPS, or FedEx, depending on the destination, package size, and availability.

Once your order has been shipped, you will receive a shipping confirmation email containing the carrier information and tracking number.

Shipping Cost

We offer free standard shipping on eligible orders placed through our website.

Order Processing Time

Order processing time refers to the period between when you place your order and when the order is handed over to the shipping carrier.

Orders are normally processed within 1 business day.

Our warehouse operates Monday through Friday during standard business hours, excluding public holidays.

Orders placed on weekends or holidays will normally be processed on the next business day.

Once your order has been processed and shipped, the estimated delivery time is 3–7 business days.

Please note that delivery times are estimates and may be affected by carrier delays, severe weather, holidays, incorrect delivery information, or other circumstances beyond our reasonable control.

Tracking Your Order

After your order has been shipped, you will receive an email containing your tracking number and shipping carrier information.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Damaged Shipments

Please inspect your package when it arrives.

If the package appears damaged at the time of delivery, please report the damage to the shipping carrier where possible and contact our customer service team as soon as possible.

We may ask you to provide photos of the damaged package and product so that we can assist you with the claim, replacement, or other appropriate solution.

Backordered Items

We make every effort to maintain sufficient inventory, but occasionally an item may become temporarily unavailable or backordered.

If an item is backordered, we will ship it as soon as new inventory becomes available.

If a backordered item is discontinued or cannot be restocked, the affected item will be canceled and the amount paid for that item will be refunded to the original payment method.

Where available, we may also suggest a comparable or upgraded product.

For assistance, please contact:

Email: cam720-vipservice@qalink.cn

US Fulfillment Warehouse

11137 Rush Street
South El Monte, CA 91733
United States

Please note that this address is our US fulfillment warehouse and is not the registered office address of HK RUIXUN INTELLIGENT TECH CO., LIMITED.