Returns & Exchanges
Cancellation of Orders
You may contact us at cam720-vipservice@qalink.cn to request an order cancellation and receive a full refund, provided that the order has not yet been processed or shipped.
If your order has already been shipped, we may not be able to intercept or cancel the shipment. In this case, you may request a return after receiving the product.
If you change your mind about your order, we recommend contacting us as soon as possible.
1. Return and Exchange Conditions
We accept returns and exchanges under the following conditions:
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If there is a problem with the product, you may request a return or exchange within 30 days of receiving the product. Please contact us by email before returning or exchanging any item.
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Items must be returned in their original condition, with the original packaging and accessories included.
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This Return and Exchange Policy applies only to purchases made directly through online stores operated by JOOAN / HK RUIXUN INTELLIGENT TECH CO., LIMITED.
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Products purchased through third-party platforms or retailers may be subject to different return and exchange policies.
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Return and exchange terms may also vary depending on applicable local laws and regulations.
2. Return and Exchange Process
To initiate a return or exchange:
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Within 30 days of receiving your order, send your order number and return or exchange request to cam720-vipservice@qalink.cn.
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Provide photos of the product received and briefly explain the reason for the return or exchange.
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After your request is reviewed and approved, our customer service team will provide you with the appropriate return address and return instructions.
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Please include your order number, name, and reason for return inside the return package.
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After we receive and inspect the returned item, approved exchanges will normally be processed within 1–5 business days.
If the return is due to the customer's personal preference or another reason not related to a product defect or seller error, the customer is responsible for the return shipping cost.
If the product received is damaged, defective, or incorrect due to our error, the customer will not be responsible for the return shipping cost.
Please note: We do not accept packages returned without prior authorization from our customer service team.
3. Refund Method
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, we will process the refund within 1–3 business days. Refunds will generally be issued to the original payment method used for the order.
After the refund has been processed by us, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
Please note:
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Refunds will normally be issued to the original payment method.
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Shipping and handling charges are generally non-refundable unless the return is caused by an error on our part.
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Processing times may vary depending on the payment method and financial institution.
Warranty Policy and Warranty Claims for Quality-Related Issues
JOOAN provides a straightforward warranty process designed to make warranty claims as convenient as possible. This limited manufacturer's warranty does not affect any statutory rights that may apply under applicable law.
This warranty policy applies only to purchases made directly through online stores operated by JOOAN / HK RUIXUN INTELLIGENT TECH CO., LIMITED.
Products purchased through third-party platforms or retailers may be subject to different warranty terms.
For non-quality-related warranty claims, the buyer is responsible for applicable shipping costs.
For quality-related warranty claims, eligible products may be replaced with suitable replacement parts, a factory-refurbished product of equivalent value where available, or a new replacement product where appropriate.
Replacement products will follow the remaining warranty period of the original product or three months from the replacement date, whichever is longer.
Warranty coverage for a product ends after a full refund has been issued.
Contact Information
Website Operator:
HK RUIXUN INTELLIGENT TECH CO., LIMITED
Customer Service Email:
cam720-vipservice@qalink.cn
Customer Service Tel:
+1 (800) 678-9326
US Warehouse / Return Address:
11137 Rush Street
South El Monte, CA 91733
United States
Please contact our customer service team before returning any product. The return address provided for your specific return request will be confirmed by our team.
